Privacy Policy
Gulf Waves Tourism is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our site or services. By using our online platform or availing our services, you agree to the collection and use of information in accordance with this policy.
Information Collection
We collect personal information that you voluntarily provide to us when you interact with our services. This includes information you provide when booking tour packages, applying for visas, making flight or hotel reservations, managing corporate travel, coordinating car rentals, booking leisure activities, arranging MICE services, or participating in desert safaris and cultural tours. The types of information we collect may include your name, contact details (such as postal address), date of birth, passport information, payment information, travel preferences, and any other details necessary to provide the requested services.
We may also collect information automatically when you access our site. This information may include details about your device and usage, such as your IP address and browsing activity on our site.
Use of Information
We use the information we collect for various purposes related to providing and improving our services. These purposes include:
- Processing and fulfilling your bookings and service requests.
- Managing visa applications and travel arrangements.
- Communicating with you about your bookings and inquiries.
- Providing customer support.
- Processing payments.
- Personalizing your experience on our site.
- Improving our services and developing new offerings.
- Complying with legal obligations.
We process your personal data based on lawful grounds, such as the necessity to perform the contract for the services you have requested, our legitimate business interests (where these are not overridden by your data protection rights), compliance with legal obligations, and in some cases, with your consent.
Information Sharing and Disclosure
We may share your personal information with third parties only as necessary to provide the services you have requested or with your consent. This may include sharing information with:
- Airlines, hotels, transport providers, and other suppliers involved in delivering your booked services.
- Visa centres, embassies, or government authorities for visa applications.
- Payment processors.
- Service providers who assist us with our operations, such as IT and customer service providers.
- Regulatory or law enforcement authorities if required by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.
Your Data Protection Rights
Subject to applicable law, you may have certain rights regarding your personal data. These may include the right to:
- Access the personal data we hold about you.
- Request the rectification of inaccurate or incomplete personal data.
- Request the erasure of your personal data where there is no longer a lawful basis for processing.
- Object to the processing of your personal data in certain circumstances.
- Request the restriction of processing of your personal data.
- Request the portability of your personal data to another service provider.
- Withdraw your consent at any time where processing is based on consent.
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the details provided below.
Cookies and Similar Technologies
Our site may use cookies and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our site and your experience. You can manage your cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Any changes will become effective when the revised policy is posted on our site.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at our physical address:
Gulf Waves Tourism
Building 25,
Ahmad Al Jaber Street,
5th Floor,
Sharq, Capital Governorate,
15301,
Kuwait